Technical Service Manager

Assignment description

We are looking for an experienced Technical Service Manager to provide technical and operational support for business-critical applications in a complex enterprise environment.

In this role, you will be responsible for ensuring application stability, coordinating incident resolution, managing vendor escalations and supporting changes, releases and upgrades. You will work closely with business users, infrastructure teams, local IT, vendors and external partners to resolve issues and maintain reliable service performance.

The assignment also includes supporting deployments, disaster recovery activities, audits, access management and ongoing documentation. You will monitor service performance, identify improvement opportunities and contribute to the continuous development of support processes and application operations.

You may also support initiatives and projects related to traceability and production-critical systems.

Qualifications

Required Skills & Experience

• You have 5+ years of experience supporting enterprise applications.
• You have a strong understanding of Incident, Problem, Change and Service Management processes.
• You have experience managing escalations with third-party vendors.
• You have a good understanding of Windows Server environments, networking, databases and cloud platforms.
• You have experience working with ServiceNow or similar ITSM tools.
• You have strong analytical and troubleshooting skills.
• You communicate clearly and are comfortable managing different stakeholders.
• You hold an ITIL certification.
• You are proficient in both English and Swedish.

Nice to Have

• It is meritorious if you have experience supporting Track & Trace or Serialization solutions.
• A plus is experience from manufacturing or factory IT environments.