Assignment Description

We are looking for a hands-on Senior AI & Automation Engineer to help transform End User Services toward an AI-native, zero-touch operating model. You will build intelligent self-service, AI agents and automated workplace solutions across Microsoft 365, Intune, Entra ID, Citrix and ServiceNow.

You will own the workplace AI and automation backlog and delivery, replacing repetitive Service Desk work with Copilot Studio agents, self-service and closed-loop automation. Solutions will cover incidents, access, software, onboarding/offboarding, device lifecycle, endpoint provisioning, configuration and proactive remediation.

The role includes GenAI, LLMs/SLMs, RAG/Agentic RAG, agents, MCP/A2A, tool calling and LLMOps/GenAIOps using Microsoft Copilot, Copilot Studio, Microsoft Foundry and Azure OpenAI. You will develop AI-assisted ticket handling, troubleshooting, knowledge search and autonomous workflows with risk-based approvals and human controls.

You will work across Microsoft 365, Intune/Autopilot, Entra ID, Defender for Endpoint, Citrix, ServiceNow ITSM/ITOM/CMDB and Power Platform, integrating platforms through Ansible, PowerShell/Python, APIs, Terraform/IaC, Git and CI/CD.

The role also covers DEX, AIOps and observability to detect endpoint and user-experience issues proactively and trigger automated remediation. All solutions must follow Zero Trust, least privilege, RBAC, secure agent/tool access, data protection, auditability and controlled approvals.

Required skills

• You have hands-on experience with Python, PowerShell, REST APIs, JSON/YAML, KQL and scripting.
• You have experience with Copilot Studio, Microsoft Copilot, Azure OpenAI/Microsoft Foundry and Power Platform.
• You have experience with Microsoft 365, Intune/Autopilot, Entra ID, Defender and Azure automation services.
• You have experience with ServiceNow ITSM/ITOM, Virtual Agent, Flow Designer, IntegrationHub and CMDB.
• You have experience with Ansible Automation Platform, Terraform, Git and CI/CD.
• You have experience with Citrix Virtual Apps & Desktops, DEX, endpoint management and application delivery.
• You have experience with AI agents, RAG, vector search, LLMOps, AIOps, observability and event-driven automation.
• You have 10+ years of experience in End User Services, EUC, Workplace, Service Desk, endpoint or platform engineering, including large-scale workplace automation.
• You have practical experience building AI, GenAI, Copilot or agent-based solutions and integrating enterprise platforms through APIs and orchestration.
• You have experience taking POCs into secure, supportable production.
• You have a bachelor’s degree in Computer Science, IT, Engineering or equivalent practical experience.

Preferred qualifications

• You have relevant Microsoft 365, Azure, Intune, Security, AI and/or Power Platform certifications.
• You have Microsoft AI/Copilot/Foundry credentials and/or experience with modern agentic AI.
• You have Red Hat Ansible and/or ServiceNow certifications.
• You have experience with ITIL, AIOps, SRE, Zero Trust and/or FinOps.

Assignment Description

We are looking for a senior AI & Automation Engineer to make security operations faster, smarter and more consistent through production-grade automation and AI-assisted security workflows across SecOps, IAM, vulnerability management, compliance and infrastructure security.

You will automate alert triage, enrichment, investigation, containment, remediation and evidence collection, while building secure AI assistants and agents using GenAI, LLMs/SLMs, RAG/Agentic RAG, vector search, tool calling, MCP/A2A and LLMOps/GenAIOps. Solutions will include controlled self-healing and human approval for privileged or high-risk actions.

The role covers Microsoft Sentinel, Defender XDR, Entra ID, Security Copilot, Copilot Studio, Purview and Azure security services, as well as ServiceNow SecOps/ITSM, SOAR and threat-intelligence integrations. You will develop reusable security playbooks for incident response, threat hunting, identity and endpoint security.

You will also work with Ansible Automation Platform, Terraform/IaC, Security/Policy-as-Code and DevSecOps, including CI/CD security controls and automated testing. The role includes vulnerability and exposure management, security baselines, compliance automation and Zero Trust.

AIOps and security observability are key areas, including event correlation, anomaly detection, intelligent alert reduction and closed-loop response. Success is measured through improved MTTD/MTTR, reduced false positives, increased automation coverage and improved analyst productivity.

Required skills:

• You have hands-on experience with Python, PowerShell, REST APIs, JSON/YAML, KQL and scripting.
• You have experience with Ansible Automation Platform, Terraform, Git/GitHub/GitLab, GitHub Actions and Azure DevOps.
• You have experience with Microsoft Sentinel, Defender XDR, Entra ID, Purview, Security Copilot and Azure security services.
• You have experience with ServiceNow SecOps/ITSM, CMDB, Flow Designer and IntegrationHub.
• You have experience with SIEM/SOAR, XDR/EDR, IAM/PAM, vulnerability management and threat-intelligence platforms.
• You have experience with Docker/Kubernetes, Azure Functions, Logic Apps, event-driven technologies and API gateways.
• You have 10+ years of experience in Cyber Security, Security Engineering, SecOps, Detection Engineering or Security Automation.
• You have strong hands-on experience building enterprise security automation and integrating security platforms through APIs, workflows and orchestration.
• You have practical Microsoft Security and SIEM/SOAR experience and have taken automation or AI solutions from POC to production.
• You have a good understanding of incident response, vulnerability management, IAM, cloud security and security controls.
• You have a bachelor’s degree in Cyber Security, Computer Science, Engineering, IT or equivalent experience.

Preferred qualifications:

• You have relevant Microsoft Security Operations, Cybersecurity Architect, Identity, Azure AI and/or Security certifications.
• You have CISSP, CISM, GIAC, Security+ or equivalent certification.
• You have Red Hat Ansible and/or ServiceNow SecOps certification.
• You have experience with ITIL, Zero Trust, DevSecOps, AIOps, SRE and/or FinOps.

Assignment Description

We are looking for a hands-on AI & Automation Engineer to modernize Data Center and Infrastructure operations across compute, virtualization, HCI, storage, backup, Windows/Linux, identity, network, security and hybrid cloud. The goal is to reduce manual work and move toward an SRE/PRE/MIRE operating model based on automation, observability, self-service and proactive operations.

You will build reusable, production-grade automation and self-service workflows for provisioning, patching, backup/recovery, access, configuration and infrastructure lifecycle management. The role includes Ansible Automation Platform, Python, PowerShell/Bash, Terraform/OpenTofu, APIs, GitOps and CI/CD, with strong focus on testing, rollback, approval and auditability.

You will develop AI-native infrastructure capabilities using GenAI, LLMs/SLMs, Microsoft Copilot/Copilot Studio, RAG/Agentic RAG, agents, MCP/A2A and tool calling. Use cases include incident triage, root-cause analysis, capacity forecasting, change-risk assessment and controlled self-healing, supported by LLMOps/GenAIOps practices.

The role covers VMware, Hyper-V, Azure Local/HCI, Windows/Linux, Active Directory, storage and Cohesity/backup, DR, containers/Kubernetes and Azure/hybrid cloud. You will use AIOps and observability to correlate telemetry, detect anomalies, predict risks and automate remediation while measuring reliability through SLI/SLO, MTTR/MTTD, availability and change-failure metrics.

You will integrate ServiceNow ITSM/ITOM and CMDB with infrastructure, monitoring, security and automation platforms to enable end-to-end workflows. All automation and AI solutions must follow Zero Trust, least privilege, RBAC, secure identities, policy/security-as-code and controlled approval processes for privileged or high-risk actions.

Required skills:

• You have strong experience with Windows Server, Linux/Unix, Active Directory, Group Policy and DNS/DHCP.
• You have experience with VMware vSphere/ESXi/vCenter, Hyper-V, Azure Local/Azure Stack HCI and HCI platforms.
• You have experience with SAN/NAS, enterprise storage, replication and backup/recovery platforms such as Cohesity.
• You have hands-on automation experience with Ansible, Python, PowerShell/Bash, Terraform/OpenTofu, REST APIs, JSON/YAML and Git.
• You have experience with GenAI, LLMs/SLMs, Agentic AI, Copilot/Copilot Studio, Azure OpenAI, Microsoft Foundry, RAG/Agentic RAG, vector search, MCP/A2A and LLMOps.
• You have knowledge of SRE/PRE/MIRE, SLI/SLO, error budgets, MTTR/MTTD, change failure rate and toil reduction.
• You have experience with AIOps and observability, including telemetry, anomaly detection, event correlation, predictive analytics and OpenTelemetry.
• You have experience with Azure, Azure Local/Arc, Azure Monitor/DevOps, containers/Kubernetes and platform engineering.
• You have experience with ServiceNow, CMDB/ITOM, monitoring/NMS, SIEM/SOAR and enterprise APIs.
• You have a bachelor’s degree in Computer Science, IT, Engineering or equivalent experience.
• You have 10+ years of experience in Data Center, Infrastructure, Cloud, Virtualization or Automation engineering, including hands-on enterprise infrastructure operations.
• You have production experience with Ansible and scripting/API-based automation and experience with VMware and/or Hyper-V.
• You have practical experience with AI, Copilot, AIOps or intelligent automation and can work across Infrastructure, Cloud, Network, Security, Service Management and Architecture teams.

Preferred certifications:

• You have relevant Microsoft Azure/Azure Local/Windows Server/Linux certifications.
• You have VMware VCP or equivalent virtualization certification.
• You have Red Hat/Ansible Automation certification.
• You have Cohesity or equivalent data-protection certification.
• You have Terraform Associate or equivalent IaC certification.
• You have Microsoft AI/Copilot/Foundry credentials.
• You have ITIL and/or ServiceNow certification.