Assignment Description

We are seeking a Product Design Contractor for Content Reporting to our client, which plays a crucial role in maintaining a secure, high-quality, and compliant environment for their clients’ listeners. By promptly addressing reported content and leveraging user feedback, our client is able to foster a positive user experience and build trust with their listeners and content providers.

In this role, you will help re-design the current baseline experience for Content Reporting across all of our client’ s content and help define the way in which their content reporting features scale into the future. This is a high impact project that will influence directly our client’s listener experience.

Project Overview:
The 6-month engagement entails planning and executing on a scalable solution for organizations across the company to easily implement and potentially configure new reporting experiences by reusing existing components and providing ‘self-serve’ capabilities to teams who may need to fulfill more requirements on top of a baseline plug-and-play solution.

Key components will include:

• Discovery and Design of reporting service to support current and future content types across the company
• Detailed design of baseline plug-and-play solution that will work as a generalized flow and breakdown of components covering:
  – Logged-in and Logged-out flow for Infringement and Policy Violating content for general listeners
  – Trusted Flagger reporting flow
  – Employee reporting flow
  – Experiences that cover web & mobile respectively
  – Engagement model to help outline future relationships with new, currently undefined content types

Scope of Work:

• Conduct a thorough analysis of their existing platform to understand current reporting mechanisms and identify areas for improvement.
• Develop platformized model in partnership with CoCaM / YouX Tech teams to support scalability of reporting over time
• Detailed design of all general reporting flow permutations including:
• Logged-in and Logged-out flow for Infringement and Policy Violating content for general listeners
• Trusted Flagger reporting flow
• Employee reporting flow
• Web & Native Mobile ecosystem
• Collaborate with YouX squad to establish baseline metrics and dashboards to help monitor the effectiveness of reporting experiences moving forward

Deliverables:

• Discovery artifacts to communicate learnings (synthesis, readouts)
• Detailed Design of all reporting flow variations for implementation across web & mobile
• Engagement model for Content Platform to engage with current and future feature teams

Requirements:

• Product Design contractor with excellent visual and service design skills
• Preference for someone with experience designing across both mobile native experience and web
• PDII – Senior Level