Assignment description

We are looking for an IT Service manager specialist to take responsibility for the lifecycle, performance, governance and continuous improvement of network services.

In this role, you will act as the primary interface between business stakeholders, suppliers and service delivery teams, ensuring that services are delivered in line with business requirements, agreed service levels and compliance standards.

Responsibilities:

Service Strategy & Governance 

• Create and maintain service roadmaps for network services and contribute to portfolio roadmap development. 
• Collaborate with stakeholders to ensure network services support business objectives and evolving requirements. 
• Support service governance, agreements, and service lifecycle management. 

Service Delivery & Performance 

• Ensure network services are available and perform according to agreed business requirements and service levels. 
• Monitor and follow up on KPIs, SLAs, and XLAs, ensuring service deviations are addressed and corrective actions implemented. 
• Analyse service performance and stakeholder feedback to identify and drive improvement initiatives. 
• Coordinate service-related activities with internal and external delivery partners. 

Stakeholder & Vendor Management 

• Act as the primary interface between business stakeholders, suppliers, vendors, and service delivery teams. 
• Communicate service performance, risks, roadmaps, and planned improvements to relevant stakeholders. 
• Manage supplier relationships and vendor performance through established governance processes. 

Financial & Compliance Management 

• Manage budgets, forecasting, cost follow-up, and financial reporting for network services. 
• Ensure network services comply with Information Security, Privacy, GDPR, and Export Control requirements. 

Continuous Improvement 

• Drive continuous improvement and optimization of network services through service enhancements, automation, and operational improvements.  

Qualifications: 

Must Have:

• University degree in a related field 
• 3–7 years of relevant experience within Service Management, IT Operations, Infrastructure Services, or Network Services. 
• Experience in: 
• Service Management and ITSM practices, including service lifecycle management. 
• Supplier, vendor, contract, and governance management. 
• Portfolio management practices. 
• Financial planning, budgeting, and reporting. 
• Service performance management using KPIs and SLAs. 
• Fluent English, written and spoken. 

 Nice To Have:

• Experience working in large enterprise environments with outsourced service delivery models. 

Soft Skills: 

• Strong stakeholder management and communication skills. 
• Strong execution and delivery focus. 
• Analytical and problem-solving mindset. 
• Proactive, structured, and result-oriented. 
• Ability to manage risks, conflicts, and competing priorities. 
• Collaborative and relationship-oriented with the ability to influence stakeholders.