Assignment description

We are looking for a Junior to Mid-level CRM / Test Consultant to support a CRM team in ensuring stable operations and successful delivery of new CRM and customer engagement solutions.

In this role, you will support system rollouts and release activities through business validation and User Acceptance Testing, UAT. You will test customer engagement platforms, customer journeys and campaigns, identify and document defects, and follow up on issues and improvement opportunities together with relevant stakeholders.

The role also includes supporting day-to-day CRM operations and troubleshooting, as well as preparing reports, dashboards and ad-hoc analyses for different parts of the business. You will work closely with stakeholders and support them with CRM-related questions and requests.

Qualifications:

• You have 1–3 years of experience in CRM, business analysis, testing, reporting or project support.
• You have strong analytical skills and a good eye for detail.
• You have experience working with CRM systems such as Salesforce, Microsoft Dynamics or similar platforms.
• You are comfortable working with data, testing system functionality and troubleshooting issues.
• You are structured, proactive and service-oriented.
• You have strong communication skills and are comfortable working with multiple stakeholders.
• You are fluent in English. Nordic language skills are considered a plus.