Assignment Description

We are looking for a CRM Business Support Specialist to support the implementation and continued development of Microsoft Dynamics 365 Customer Service.

The role serves as a link between business users and CRM delivery teams, providing functional support and ensuring effective use of the platform. Responsibilities include supporting users and Super Users, coordinating training and onboarding, and maintaining documentation and knowledge materials.

You will also contribute to CRM rollouts across markets and business units, capture user needs and feedback, and help translate these into improvements and enhancement requests. The role has a strong focus on user adoption, knowledge sharing and continuous improvement.

Qualifications:

• You have hands-on experience with Microsoft Dynamics 365 Customer Service or similar Dynamics 365 CRM solutions.
• You have experience providing business-oriented CRM support and enabling users to work effectively with CRM solutions.
• You have strong skills in communication, stakeholder collaboration and user training.
• You are comfortable working independently and proactively in an international environment.
• You have experience with documentation, knowledge management and continuous improvement initiatives.
• You are fluent in English.