Assignment Description

We are looking for an operative IT-Support Technician to our client, to fill out their two-person site operation at the headquarters. The position comes with a wholesale responsibility of said site, anything and everything relating to the day-to-day operation of the office. With a varying workload and a lot of emphasis on interaction with anyone from executive to receptionist, the keyword is dynamic. Therefore, they need a service-oriented person well versed in communication and the ownership of a process, to instill a calm in the end users. That they are being heard and prioritized. Working for them you will be a part of a bigger picture, working in a transitioning period towards the scope of Global Services and a Digital Workplace. The primary office for this function is in Stockholm, with varying remote responsibilities of our sites in Malmö, Luxembourg and Krakow.

Responsibilities

• Standard office functions (Configuring of computers, mobile phones, ordering equipment, managing meeting rooms, printers, network, align and work towards vulnerability mitigation etc.)
• Assist with structuring, innovating and evolving the IT-support and Office IT function to meet up with the needs for the end user and office.
• Uphold a continuous flow with the patching of relevant operating systems and supporting the standard applications.
• Ensuring that the conference rooms are well equipped IT-wise and assist with potential futureproofing.
• Support important meetings live to ensure a smooth constant flow of operation.
• Maintain storage and inventory for the Office IT-function, to ensure that we are well equipped and ready to act.
• Support existing processes such as onboarding/offboarding.

Requirements:

• Microsoft 365
• AD-management
• Experience of Operational IT-Support with direct communication towards the end user, preferably in person.
• Competence and creativity to actively troubleshoot and solve IT related incidents as quickly and efficiently as possible.

Personal Skills

• Fluent in verbal and written communication, English and Swedish.
• An active interest in service excellence and a passion to deliver in all aspects of the job, social as well as technical.
• The ability to be self-sufficient, to see something through and follow up on it.
• Building and maintaining professional relationships, to be able to swiftly operate within a dynamic organization.
• Practice good judgement and professional ethics.