Assignment Description

We are seeking a Service Designer with more than twelve years of experience to shape and enhance the entire customer journey, from first interaction to long-term engagement. The focus is on creating meaningful, emotional, and brand-consistent experiences by connecting digital, physical, and human touchpoints into one seamless flow that builds strong relationships and trust. The assignment includes developing and visualizing end-to-end customer journeys, identifying needs and opportunities, and facilitating workshops to turn insights into actionable improvements. A key part of the role is ensuring consistency across all channels, supporting internal capability-building in customer experience, and fostering collaboration between design, marketing, and service functions.

Required Qualifications:

• Excellent communication skills, capable of conveying the customer’s perspective persuasively
• Proven experience balancing strategic planning with hands-on execution
• An empathetic, structured, and creative approach with great attention to detail and consistency
• Minimum six years of experience in service design, customer experience, or brand experience, preferably within a B2B or industrial environment
• Solid knowledge of design thinking and service design methods
• Strong ability to think in systems and clearly visualize complex customer journeys