Assignment Description

We are looking for an IT Engineer Consultant in a fully on-site position. The role ensures stable and efficient local IT services. You provide hands-on support when issues cannot be resolved remotely and help users improve adoption and effective use of IT tools, particularly within CAD-focused engineering environments.

Mission and Scope

You resolve on-site incidents, support CAD applications and engineering workstations, manage local service requests, and promote effective IT usage to reduce recurring issues. You also support onboarding, role changes, and offboarding, maintain local IT infrastructure, and act as a connection between users, central IT teams, and external CAD specialists. When needed, you contribute to local IT initiatives such as office relocations, infrastructure upgrades, hardware renewals, and rollout activities.

Main Responsibilities:

• Guide users in the correct use of hardware, software, IT services, and support procedures.
• Complete local service requests covering hardware replacement, software deployment, and peripheral setup according to agreed response levels.
• Provide direct support for office-based infrastructure, including network hardware, meeting room systems, printers, plotters, and cabling.
• Deliver advanced on-site support for escalated IT issues requiring second- or third-line resolution.
• Assist with onboarding, internal role changes, and offboarding by preparing equipment, coordinating access, and handling returns.
• Carry out approved updates, patching, maintenance, and issue resolution for CAD-related business applications.
• Work with central IT functions and external CAD specialists when escalation or additional expertise is required.
• Confirm workstation performance and operational stability following technical modifications.
• Diagnose and resolve problems affecting CAD software, engineering workstations, laptops, graphics components, plotters, peripherals, and other specialized equipment.
• Maintain accurate incident records and ensure updates are logged within the IT service management platform.
• Contribute to local IT initiatives such as relocations, network improvements, and rollout activities managed by central IT.
• Encourage effective IT practices and self-service usage to help minimize repeat incidents.