Assignment description 

For this assignment we are looking for a Service Owner (Application Support Engineer).

Responsibilities:

• Be accountable for that the service(s) over time deliver value and meet stakeholders expectations and business’ needs
• Ensure cost efficient, stable and sustainable service operation and delivery
• Performs defined tasks to monitor service delivery against service level agreements and reports on status
• Service life cycle planning and follow up: Service roadmap, demand and capacity management, and prioritizes improvements
• Keep information of the service(s) up to date
• Cooperate and agree deliveries with underpinning supporting services, solutions, functions and processes
• Analyze service and component availability, reliability, maintainability and serviceability in order to find possibilities to improve

Required skills:

• Challenge the status quo and find new solutions and promote innovation and new ideas
• Empower others to learn and grow
• Create partnership with and drive collaboration with internal and external parties
• Manage contracts and negotiations with external suppliers
• Influence decision makers and manage stakeholders in order to achieve service mission
• Lead cross functional teams
• Own and articulate end-to-end service requirements
• Understand customer and business needs and understand impact on services and priorities
• Understand and express the connections between larger business goals and service roadmap

Functional knowledge:

• Service Life cycle Management
• Vendor Management
• Information Technology Infrastructure Library, ITIL
• Agile methods
• Financial Management and Planning
• Internal and external Stakeholder Management
• Service architecture, offerings and agreements
• Rather deep understanding of underlying technical solutions
• Service Catalogue Management
• Contracts and negotiations

Good to have:

• Certifications across various frameworks and tools (ITIL, SAFe & Cloud computing)