Assignment description 

As an Onsite Technician within the Digital department at our client in Gothenburg you will be a next level support part of a Global Service Desk team supporting their local enterprise at mentioned sites. They are looking for a technician who has a sound cultural and behavioral proficiency towards the end user and respect the decorum of the company.

Local Onsite support mainly works with incidents and requests that require an onsite presence when the issue is not possible to be solved by Service Desk (L1 team) and/or remote tools. The team is also entitled and knowledgeable for deeper troubleshooting when needed. As an Onsite Technician you will have the opportunity to work in different technical areas providing support for both hardware as well as software related issues. You will be providing business productivity by performing direct support for our enterprise users driving incidents and requests towards delivery.

Further on you will:

• Be always working onsite
• Provide Local hardware Enterprise Support
• Provide Local software Enterprise Support
• Participate in Digital development in the Enterprise support area Intermediate
• Provide conference room support
• Onboarding new joiners
• Collaborate solutions with OEM (Original Equipment manufacturer)

We are looking for you who believe that openness and collaboration are key to success. You are a proactive and dynamic ‘’doer’’ who works strategically at the same time. You possess strong communication and listening skills and can fluently diagnose an issue and its root cause to address and provide an accurate solution. You can work well independently as well as in a team.

To be a great fit for this position we believe you have:

• Experience of Onsite Support
• Proficiency of Remote Support
• Understanding of Hardware support
• Professionalism to interact with end users, network services, software systems engineering, and/or applications development to restore service and/or identify correct core problem
• Ability to perform escalation to L3 through established Incident Management process
• Skill to fulfill user requests for hardware and software needs
• A constant drive to improve end user satisfaction
• Practice to continuously contribute towards developing the service
• Eagerness to proactively work with knowledge base improvements and incident analysis
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work and to adapt to changing work schedules when it’s required

We desire to have a technician with high level of basic IT competence in below areas:

• PC (Win10/ Win11) Operating system and functionality knowledge
• Mac (Mac OS) Operating system and functionality knowledge
• Mobile (iOS, Android)
• Network & Infrastructure
• Cloud services and interdependencies
• O365 & Azure
• Conference room set up, Audio Visual Equipment Support
• Service Now or similar Incident management tools
• DevOps understanding
• Experience from working in IT Operations and support
• Adaptability and ability to learn
• Analytical, organized and focused on resolution
• Well customer focused and service minded
• Ability to communicate in a gentle approach
• Great team player and think outside the box attitude
• Driving License (this is mandatory)

Nice to have qualities:

• Microsoft Surface Hubs
• Security Lifecyle
• Intune / SCCM
• End user and customer experience

Higher priority requests can be informed in a short notice, and onsite technician would have to fulfill the requirements within 60 minutes.