Assignment description

Our client is searching for an office based IT Support Technician to give the Internal IT support team the boost it needs to scale its support operations with the growth of the company.

The client boasts a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.

Your main responsibilities will be to help employees in their IT-bars, working in their ticketing system (Jira) solving tickets, monitoring their IT slack channel and helping users that way and doing back office tasks.

What you’ll do:

• Provide exceptional customer service to the people working from home
• Be the representative in their IT Bars and other support channels
• Manage incoming requests and give personal and remote support on hardware and software problems to fellow employees
• Maintain printers, meeting room technology and other IT related equipment in offices
• Administration and support of i.e Google Workspace, JAMF and centralised user management (LDAP)
• Collaborate closely with other teams to make sure alignment remains on a global scale within the IT Support area
• Continuously work with updating support documentation
• Participate in the onboarding for new employees
• Support senior colleagues in preparations and execution of vendor engagements
• On-call service will be included in the role
• Participate in some IT support improvement initiatives

Requirements:

• Experience with Apple and Google products
• 1-2 years of experience working in a helpdesk environment
• Experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help solve technical problems
• Familiar with client and software deployment solutions
• Some experience of using Terminal
• Communication and customer support skills, maintaining a professional demeanor at all levels of the business
• Comfortable communicating both verbally and in writing in English since that is their company language

Meritorious:

• Experience of JIRA

As for your personal qualities we are looking for someone who is a patient troubleshooter, you may not have the answer but you know how to find it. You are a team player that actively collaborates with your team, you stand behind the company’s values as well as being self motivated and dependable. Last but not least you are a person who follows and executes your development plan and are flexible and willing to adapt to fast and often occuring changes.