Assignment description

We are looking for a Site support/ Site support Technician to a North Europe Local Business tech Site & Field support.  You as a consultant is to be based in our client’s Warehouse in Eskilstuna as a Site and Field Support.
For this role you need good knowledge about IT-Infrastructure Tech components/services in sites like offices, stores and such as printers, PC/laptops, LAN, Wi-Fi, screens, routers, switches and telephony. Also knowledge about physical Data Room/Center Architecture and different components such as network routing and switching, UPS, servers and backup/storage solutions.

Functional knowledge:

• Trouble shooting and fixing laptops, mobile phones, printers, scanners, meeting room equipment etc.
• Basing and installing laptops and mobile phones
• Case Notes and error logs
• ITSM (Service Now)
• Hardware & Software Diagnosis & Support
• Troubleshooting
• Technical writing
• Basic ITIL and tool administration and reporting (preferable Service Now)
• Good knowledge about common office equipment and technology such as printers, PC/laptops, LAN, Wi-Fi, screens and telephony
• No leadership experience required
• Experience level medium