Assignment Description

Our client in the music streaming  industry is seeking a Data & Operations Analyst to join their user fraud product area to.

You will support the overall anti-abuse strategy at the company to effectively combat behavior that negatively impacts the experience of their artists, fans and users. Above all, your work will impact the way the world experiences music and the method in which a billion fans will connect with a million artists. This is a great way to introduce an Operations Analyst to data science and/or the music industry.

What you’ll do:

• Address incoming support cases by leveraging hands-on mitigation workflows and ad-hoc analysis
• Maintain proper written and verbal communication threads and protocols with relevant internal and external stakeholders, such as local company music teams, rights-holders, legal and other affected parties
• During daily work, you identify and recommend improvements to policies, processes, systems, and products that enable efficient anti-abuse mitigation for the company

Who you are:

• Preferred Bachelor’s degree in technology or analytical discipline
• An awareness of SQL and a contextual understanding of querying large data sets.
• You have a deep understanding of numbers, as well as a strong business sense to understand impact to the company
• You are capable to meet tight deadlines and will be focused on execution
• Previous exposure to using data visualisation dashboards (Tableau)
• You are structured and detail oriented
• Strong verbal and written English communication skills
• Strong presentation skills and the ability to explain complex topics and recommendations in simple terms
• Experience in deriving a set of relevant signals from a large set of data, summarising it and drawing conclusions from it that can facilitate automation and prevention
• Experience with fraud/abuse investigations, fraud risk management, security, and threat analysis for Internet-related product