Assignment Description

Our client in audio streaming is searching for an IT Technician in Stockholm to give the Internal IT support team the boost it needs to scale its support operations.

The client boasts a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.

What you’ll do:

• You will provide excellent IT-support experience to employees working from
  anywhere
• Be the client’s representative in their IT Bars and other support channels
• Manage incoming requests and give personal and remote support on hardware and
  software problems to fellow colleagues
• Maintain printers, meeting room technology and other IT related equipment in the company’s offices
• Administration and support of i.e Google Workspace, JAMF and centralized user
  management (LDAP)
• Collaborate closely with other teams to make sure alignment remains on a global scale
  within the IT Support area
• Continuously work with updating support documentation
• Perform back office duties
• Support senior colleagues in preparations and execution of vendor engagements.
• Participate in some IT support improvement initiatives

Who you Are:

• You are a team player that actively collaborates with your team, and in other locations, to
  find solutions to problems
• You stand behind the company’s values and live them to the fullest
• You are self-motivated and active with the ability to work independently
• You are dependable, have a sense of urgency and are able to meet deadlines
• You have communication and customer support skills, maintaining a professional
  demeanor at all levels of the business
• You are flexible and willing to adapt to fast and often occurring changes.