Assignment Description

Our client in the automotive industry is currently seeking an IT Operations Manager.

Are you passionate about leading the solutioning of complex challenges in a fast-paced and dynamic environment? Do you thrive under pressure and have a knack for leading teams through critical situations? Are you an exceptional problem-solver with a strong ability to stay calm and focused when everything seems to be falling apart? If yes, then we have the ideal role for you – join our client as an IT Operations Manager. This is your chance to make a real difference and be part of a team that values excellence and collaboration.

What You’ll Do

Minimizing the business impact of major incidents is critical to our client as they affect the availability, performance, or security of critical IT services. They require urgent and coordinated action from multiple teams and stakeholders to restore normal service as quickly as possible.

As an IT Operations Manager, you will ensure that our client quickly and efficiently solves any major incidents that affect their operations. The process and role are at the corporate level. You will ensure that relevant stakeholders get involved and facilitate effective resolutions by chairing meetings and facilitating bridge calls. You will work with resolver teams to ensure correct resolutions and communicate with stakeholders and management teams at all levels within our client.

You will be part of a highly motivated team that supports our client globally within incident, problem, and change (ITIL) processes. In this role, you will interact with colleagues at factories in more than four different countries, R&D, corporate functions, as well as the commercial side of the business. You will be empowered to approve emergency changes.

Responsibilities:

• Following up on all major incidents and appointing responsible teams for root cause analysis.
• Orchestrating the problem management process to solve cross-functional problems and proactively identify and eliminate the root causes of incidents.
• Proactive monitoring and analysis of incidents to minimize impact or prevent major incidents from occurring.
• Robust and adapted change management process to ensure continuous business operation.
• Contributing to strategic improvements and process optimization of the incident, problem, and change processes.
• Training and supporting stakeholders.

This position will be based in Gothenburg, Sweden, and you will be part of a team working 24/7.

What You’ll Bring

In the role of IT Operations Manager, you will deal with stressful situations that call for clear communication, collaboration, and mutual trust. Therefore, we believe that you are experienced in confidently managing stakeholders, resolver teams, and top management. You act with authority while focusing on solutions, service, and people, and you are comfortable in your decision-making as well as in managing and interacting with stakeholders.

Requirements:

• University degree in Computer Science, Information Systems, or similar.
• Extensive knowledge of incident, problem, and change (ITIL) processes.
• Experience working with ITSM and ITIL in a product and agile organization.
• Experience working with ITSM tools and ServiceNow.
• Excellent communication skills in English, both oral and written.

Desired Attributes:

• High ability to efficiently orchestrate activities and resolver teams, including root cause analysis.
• Ability to include and involve others.
• Ability to monitor and analyze major incidents.
• Energized by bringing people together to solve complex incidents.
• Enjoy having a leading role in meetings.
• Excited about solving incidents in close cooperation with the experts in the resolver teams within our client as well as with suppliers.