Assignment description

Private wealth management & family office is a new business division at the company that is aimed at wealthy private individuals. The offering to this segment is today highly driven by the personal relationship between the client and the banker and the physical meeting, but going forward we want to accelerate the digital offering towards these clients. You will play a key role in the start of this initiative and collaborate close with other competences, both business and tech towards a common goal.

This role requires a skilled CX-Strategist/Service Designer that have experience from working within organizations with high complexity and varying levels of design maturity.

To succeed in this role you need:

• Great skills in packaging and communicating your findings and results in a professional way both visually and orally.
• A high level of professionalism and curiosity for other competences.
• Ability to understand and work closely with all kinds of stakeholders. From traditional bankers to tech developers and architects.
• A large set of tools and methods as qualitative and quantitative research, analysis, ideation, workshop facilitation and stakeholder management.
• A pragmatic mindset and a willingness to help the team learn design practices and processes.
• Comfortable in taking lead in the CX parts of the projects, translating insights to actions, manage priorities, planning and scoping.
• Fluent in English, Swedish is a merit