Assignment Description

Our client in audio streaming is searching for an IT Technician, Analyst in Stockholm to give the Internal IT support team the boost it needs to scale its support operations.

The client boasts a dynamic distributed workforce that stretches the globe and uses primarily Apple devices with a mix of Windows and Linux laptops as well as various mobile devices. A wide range of SaaS solutions, that constantly evolve, help improve productivity and you’ll be at the forefront of supporting the user IT needs to ensure they are contributing to the company’s mission.

What you’ll do:

• You will provide excellent IT-support experience to the company’s employees working from
  anywhere
• Evaluate and work in the company’s IT Bars and other support channels
• Manage escalated requests and give personal and remote support on hardware and
  software problems to fellow colleagues
• Maintain printers, meeting room technology and other IT related equipment in the company’s
  offices
• Administration and some maintenance of i.e Google Workspace, JAMF and centralized
  user management (LDAP)
• Work closely and drive some changes with other teams to make sure alignment remains
  on a global scale within the IT Support area
• Continuously work with updating and creating support documentation
• You will maintain relationships with the company’s vendors by i.e hosting meetings with them
• Drive or participate in some projects/initiatives and office builds
• Act as an escalation point for troubleshooting issues and backup to the company’s IT Support
  Technician
• Act as the incident, problem and change manager when needed
• Perform back office duties

Who you are:

• You have 2-4 years of experience working in a helpdesk environment
• You have wide experience in supporting macOS and Windows based systems and love to give personal, customer focused support to help people solve technical problems
• You have knowledge of client and software deployment.
• You have experience of using Terminal
• You are comfortable communicating both verbally and in writing in English since that is the company language
• You exhibit a growth mindset and are a curious person and a fast learner
• You enjoy diving into new technologies and tools
• You are an analytical troubleshooter and suggest improvements
• You are a team player that actively collaborates with stakeholders, with your team and in other locations, to find solutions to problems
• You stand behind the company’s values and live them to the fullest
• You are self-motivated and active with the ability to work independently and impact others to do the same
• You are dependable, have a sense of urgency and are able to meet multiple deadlines
• You have communication and customer support skills, maintaining and creating a professional demeanor at all levels of the business
• You are flexible and willing to adapt to fast and often occurring changes