Assignment Description

We are looking for a Client Onboarding & Integration Tech Lead to our client. As a client onboarding & integration tech lead you are responsible to support the client onboarding integration journey. This means, it is your responsibility to in a professional and service-minded approach, support the client’s current and new clients to onboarded to the new solution/platform.

The client onboarding & integration tech lead will be part of an onboarding team, where multiple line organizations contribute with different domain expertise. You will contribute with your technical and operational knowhow of the B2B solution.

• Responsible for presenting the client’s different integration options, with pros and cons and clearly communicate the client pre-requisites in pre-sales meetings together with their sales / account manager who leads the process.
• Responsible for maintaining integrations guidelines and instructions for clients used in both pre- sales activities/material and client onboarding activities.

The client is running a Transformation Program within the B2B (Leasing & Factoring) area. Within the program, several Initiatives have been organized with the responsibility to deliver the business products & processes. Prior and during go-live of the new solution current clients need onboarding support to the new platform. The new solution offers new integration possibilities, and the client/partner portal is new. Not to lose any clients and thereby business revenue it is key to minimize the effort when migrating to the new solution. Once the B2B program hand over the solution to the receiving organization the client onboarding capability needs to remain within the client to ensure a professional and service-oriented onboarding experience.

• Responsible for order and follow-up internal service request according to the work instruction: client onboarding and regularly update all stakeholder with the status / progress.
• Responsible for client integration error trouble shooting, for API errors, file errors when sFTP is used, and scanned invoices that fails automatic “reads”. With a service-minded approach reach out to clients to support them in resolving the error.
• Responsible to ensure a flawless invoice flow by hands-on analysis of the first Client invoices and support with data mapping

Requirements:

• Experience in XML file trouble shoWeoting (read and debug XML structure and mapping of data fields)
• Experience in operations tasks related to sFTP service
• Experience in a sale supportive role.
• Very good communicator, i.e. with very good ability to express oneself in speech and writing.
• Experience from working with external vendors located in different locations
• Experience from working in a multicultural environment and understanding the complexity of it
• Basic understanding of Factoring, Leasing and Asset Finance business.
• Strong drive and show clear initiative taking traits / personality
• Excellent people skills.
• Administrative and structured.
• Swedish and English speaking and writing