Assignment Description

For our client, we are currently seeking a motivated consultant for a Technical Support role to assist their Service Managers within the Modern Workplace environment. This role focuses on providing guidance, hands-on technical support, and assisting with smaller-scale projects aimed at optimizing service delivery and enhancing productivity. The ideal candidate will have an understanding of modern IT infrastructures and technologies, with a particular emphasis on Entra ID, Active Directory, Intune, and general computer management.

Main Responsibilities:

• Provide technical support for Service Managers to resolve issues related to modern workplace systems and infrastructure.
• Diagnose and resolve issues with Microsoft Entra ID (Azure AD), Active Directory, and Intune, ensuring minimal disruption to daily operations.
• Troubleshoot hardware and software problems across various computer systems, ensuring compliance with organizational standards.
• Collaborate with cross-functional teams to align IT services with business goals and ensure seamless integration across departments.
• Act as a liaison between technical teams and non-technical stakeholders, translating complex technical issues into easily understandable terms.

Required Qualifications:

• Proficient in Microsoft Entra ID (Azure AD) and Active Directory for identity and access management.
• Knowledge of Microsoft Intune for device and application management.
• Hands-on experience with modern workplace technologies, including Windows and mobile devices.
• Experience with smaller-scale IT projects, including system upgrades, software deployments, and migrations.
• Comfortable providing hands-on support for both hardware and software issues in a fast-paced environment.
• Familiarity with endpoint security, compliance policies, and best practices for maintaining secure IT environments.

Preferred Qualifications:

• Certifications in relevant technologies such as:
  • Microsoft Certified: Identity and Access Administrator
  • Microsoft 365 Certified: Modern Desktop Administrator
  • Microsoft Intune Administrator
• Experience in an IT service management (ITSM) environment.
• Knowledge of cloud environments and hybrid infrastructures.

Personal Attributes:

• Strong analytical and troubleshooting skills, capable of resolving complex technical issues in a timely manner.
• Ability to independently identify potential problems and recommend effective solutions.
• Excellent task prioritization skills, meeting deadlines, and contributing to successful project completion.
• Good interpersonal and communication skills, able to work collaboratively with both technical and non-technical teams.
• Strong documentation skills, with experience creating technical guides and user manuals.